Contact our team to request support with a cancellation or renewal. Use the Account Support portal to submit your enquiry and provide the details needed for review and next steps.
Start a cancellation enquiry
Please follow the steps below to get in touch with our contract and renewal team about your cancellation request:
Go to our Account Support experience.
Click the message bubble
in the bottom-right.
Click Ask a Question.
Select My contract / renewal, then choose one of the options below:
Modify my contract: If you want to downsell your account.
Cancel my contract: Request a full cancellation of your account.
Provide any requested details.
Type your question in the chat box.
⚠️ Important: Ensure you only use this portal to enquiry on regards of cancellations and renewals information, your complaint and invoicing request are handled separately by our delegated team.