We integrate with a company called Silverstreet for SMS. This is an add-on for your diary and costs £10 a month plus VAT per diary, plus the cost of a text message, which is roughly three pence per text. Each text is limited to 160 characters anything over this will then incur the charge of an additional message. You are responsible of topping up your own credits within Silversteet.
⚠️ Important: Complete the sign-up form to add SMS to your diary.
Sign up for your Silverstreet account
Once we receive your sign-up form we'll be in touch with the next steps. Those will involve the following:
Create your Silverstreet account.
Share your Silverstreet credentials with us.
We'll then connect your diary to Silverstreet.
Enable your areas to accept SMS.
Confirm to us what SMS templates from the tab below you want to enable.
📌 Note: SMS templates are customisable, let our support know what changes you wish to apply. Remember that each text is limited to 160 characters anything over this will then incur the charge of an additional message.
SMS type | SMS template |
SMS confirmation | This confirms your booking at **** on {DATE} @ {TIME} for {COVERS}. Phone No. {RESTAURANT_PHONE}. Enjoy your meal. |
SMS reminder | A reminder from ****. Don't forget your booking on {DATE} @ {TIME}. Please let us know if you are coming by clicking {CONFIRM_BOOKING_URL_SMS} |
SMS cancellation | Thanks for taking the time to cancel your booking at ***** on {DATE}. We look forward to seeing you on another date. |
Addition to standby list | From ***** you are on our standby list for {DATE} @ {TIME} for {COVERS}. Please contact us on {RESTAURANT_PHONE} if you wish to be removed from the standby list. |
Waitlist table ready SMS | Hi {NAME}, CONFIRM your table option at {TIME} ***** by following this link {ACCEPT_WAITLIST_URL_SMS}. |
⚠️ Important: If you choose to send an SMS reminder do let us know when you wish to send this or set this up from your notification settings.