HeyGuest is an AI-driven conversational marketing platform built for hospitality businesses. Its integration with ResDiary allows you to connect guest-facing messaging channels and phone lines directly to your diary, enabling real-time bookings, automated FAQ handling, and a smoother experience for both guests and staff.
đ HeyGuest is available to ResDiary venues worldwide via the ResDiary App Marketplace.
About HeyGuest
HeyGuest connects your guests across popular channels including WhatsApp, Instagram, Facebook Messenger, website widgets, and phone calls via AI Voice and uses those conversations to drive bookings directly into ResDiary.
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It is designed for hospitality venues that want to automate guest interactions, reduce missed enquiries, and handle bookings without additional staff overhead. HeyGuest covers your full guest journey: checking availability, capturing booking details, surfacing promotions, handling payments, and answering common questions all without manual input from your team.
Chatbot capabilities
The HeyGuest chatbot handles the full booking journey through conversation, integrating with ResDiary to check availability and confirm reservations in real time. It can:
Check live table availability instantly via ResDiary.
Collect booking details and create the reservation in ResDiary automatically.
Surface any applicable promotions for the requested date and time.
Inform guests of leave times where applicable.
Provide a secure payment link for deposits or card-holding, booking terms and conditions are shown before the link is displayed.
Capture special requests, such as dietary requirements or seating preferences.
Answer common guest questions, including menu options, opening hours, and venue policies.
â ď¸ Important: The HeyGuest chatbot does not support editing existing reservations. Guests who need to amend a booking will need to contact your venue directly.
AI Voice capabilities
HeyGuest AI Voice extends the same booking and FAQ functionality to inbound phone calls, ensuring every call is answered instantly and 24/7, including out-of-hours and during busy service periods. It handles free-flowing conversation, can be configured to reflect your venue's tone and brand, and supports over 100 languages. When a call requires human input, it can transfer the caller to a staff member.
â ď¸Important: As with the chatbot, AI Voice does not support editing your existing reservations.
Configuration and setup
Connect HeyGuest to your ResDiary diary directly from the app marketplace. If you have access to your diary settings, you should follow our installation article steps in order to complete your configuration.
đ Note: For support with this integration, contact our support team for ResDiary queries, or reach HeyGuest directly via their website.