Axify is an AI-powered voice assistant platform that automates inbound booking calls for hospitality venues. Through its integration with ResDiary, Axify handles the full booking experience over the phone checking availability and creating reservations to managing changes and cancellations utilising natural language conversation and live diary data. This means guests can make or amend reservations at any time, without staff needing to answer the phone.
đNote: Axify is available to venues in Australia, Great Britain, the United States, Qatar, and Singapore.
Watch the demo video below to learn more about Axify or read the below:
AI voice capabilities
Axify's voice assistant manages the complete booking journey over the phone using live ResDiary data. Here is what it can handle:
Real-time availability: Retrieves up to date availability through the ResDiary consumer API so guests always hear accurate information.
Creates your reservation: Creates bookings that respect your venue's specific rules and restrictions.
Modify or cancel your booking: Handles date, time, and party size changes, cancellations, confirmation requests, and reservation notes.
Secure card capture: When payment or card details are required, Axify sends the guest an SMS with a link to a secure web interface to collect card details.
Control your bookings with Axify
Here is how Axify manages bookings and interacts with your ResDiary diary:
AXIFY channel: All reservations created through the voice assistant are assigned to the dedicated AXIFY channel in ResDiary, making it easy to track and report on bookings attributed to Axify.
Email address: The email field is bypassed by default during the voice booking flow. Guests can still provide one during card capture or by replying to a confirmation SMS.
Confirmation SMS: You have full control over whether confirmation SMS messages are sent to guests after a booking is made.
Covers and advance booking: Minimum and maximum party sizes, and how far in advance guests can book, are configured within the Axify portal by your onboarding team.
Known limitations
There are a couple of things to be aware of when using Axify with ResDiary:
Promotions not supported: The Axify integration does not currently support ResDiary promotions. Ensure that promotions are not enabled for the Axify channel.
Leave time not communicated: Bookings created by Axify are marked in ResDiary as leave time confirmed, but the voice assistant does not currently communicate leave time to the guest.
Configuration and setup
Connect Axify to your ResDiary diary directly from the app marketplace. If you have access to your diary settings, you should follow our installation article steps in order to complete your configuration.
đ Note: For support with this integration, contact our support team for ResDiary queries, or reach Axify's team directly via their website.
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