Promotions are commonly used to select a specific area or booking type, promote a special event, offer a specific menu, take payment for certain types of booking, or to add specific rules to these.

Basic promotions setup

Follow the steps below to create your basic promotion:

Click Promote, then Promotions.
Click Create a Promotion.
Use the info tab to complete the fields below and set your promotion’s general information:
- Name: Complete this field with the title of your promotion. This will display as the main header customers see.
- Description: Provide a brief summary of your promotion on this field to describe what customers are booking. This text appears under the promotion name.
- Advertisement period: Select the start and end dates when the promotion is visible and available for booking, within the validity period.
Click Areas to select which area this promotion applies to by ticking one of the two options below:
- Available: Customers can choose to skip this promotion and continue with their booking without selecting it.
- Required: Customers must select this promotion to proceed with their reservation.
Click the Validity tab, then click Create Validity Period.
Define when your promotion is valid and bookable by selecting:
- Date and time ranges.
- Tick the boxes under the correct days of the week.
Click Add, then Save and your basic promotion will be completed.

⚠️ Warning: To complete your promotion you'll need to fill all the highlighted fields throughout the different tabs.

You can also find a video on how to create a basic promotion below:

Common mistakes to watch out for

Below is a series of common mistakes you can watch out for as you go through your promotion setup.

Advertisement period or validity period

A common mistake users make when setting up a promotion is confusing the advertisement period with the validity period, assuming they are the same when in fact, they serve different purposes.

The advertisement period refers to the date range during which the promotion is visible and available for booking. In contrast, the validity period defines when the promotion can actually be used.

For example, if you're running a Valentine's Day promotion, you might set the advertisement period from today until February 14th, while the validity period would be limited to February 14th only.

Available or required areas

When creating a promotion, you can set it to be either available or required for specific areas

An available promotion is optional for the diner. They can choose to skip it and proceed with a standard reservation without selecting the promotion.

A required promotion is mandatory. Diners must select the promotion in order to complete their reservation.

⚠️ Important: If a required promotion applies to a specific time slot, any available promotions will not be shown as options during that time.

Advanced promotions

There are several advanced features you can configure for your promotion. We’ve created dedicated guides for each one, which you can find in the links below.