Our Stripe integration does not allow for refunds to be processed directly from within your diary, so you'll need to action them within your Stripe dashboard.
🤓 Tip: Read through Stripe full refund policy before processing any payment request.
Process a refund
Follow the steps below to process a refund to your customers:
Login to your Stripe dashboard.
Click Payments.
You can find the customer's payment by:
Booking reference: Search the description of the payments to match the booking reference your customer used for that payment.
Customer's email: Search the customer email to match the one used on their booking, then click the customer and ensure the booking reference matches the one on the description found on the right hand side.
Click the overflow menu
to the right of the payment, then click Refund payment.Select the amount you want to refund, by default this will be the full sum.
Select a reason for the refund.
Click Refund.
⚠️ Warning: The refund will not be reflected in ResDiary automatically, we recommend you to add a comment against the booking to keep a record in your diary.