Once you have set up Stripe and your tokenisation requirements for your bookings, you may then require to enforce your cancellation or no show policy by charging customers the amount that they will have agreed to on the terms and conditions you have set.
⚠️ Warning: Before moving forward ensure Stripe is connected to your diary and you've enabled tokenisation.
Charge your customer's card
Follow the steps below to charge your customer's card:
Click the booking your want to charge, then the Edit
icon.Click Payments.
Select Charge Card.
Enter the amount to charge in the text box.
Press Charge.
Click Save.
In the image below you can see how charging a card from an existing user appears:
Cancel the booking
Proceed to cancel the customer's booking after you've charged their card using your preferred cancellation reason. This will create a record on your cancellation list of when the charge was applied.
Click the booking, then on the Cancel
icon.Select your cancellation reason, we recommend No show - Card Manually Charged.
Click Complete.
⚠️Important: The system will never automatically charge a customer's card.