Card tokenisation provides a mean of taking your customer's credit or debit card number via our PCI compliant Stripe gateway. The tool we have developed allows you to replicate your processes relating to taking card numbers and communicating your cancellation and no-show policies so that both restaurant and guests have total security. By implementing this feature your business can benefit of the following:
Protect your business from late cancellations and no shows.
Store your guest card details in a PCI compliant manner.
Secure large bookings by storing their card details.
Set and communicate your cancellation and no show policy in a clear manner.
Allow key member of your staff to charge customer cards when a guest has broken your policy.
Request card details settings
⚠️ Warning: Before moving forward you'll need to connect Stripe to your diary and complete a few set up steps.
Follow the steps below to request card details using your settings:
Click Settings, then Payment & Card Settings.
From the dropdown menu under add a new payment provider select Credit Card then click Add New.
You can enable a few options:
Require card details for parties larger: Requires card details for covers larger than a number of your choice.
Card details required for all online bookings: Requires card details for all your online bookings.
Card details required for all internal bookings : Requires card details for all your bookings made internally.
Allow users to skip taking card details on internal bookings: Allows your diary users to skip card details requirements.
Don't take card details from VIP customers : Allows your VIP customers not to be requested for card details both online and internally.
Click Add.
⚠️ Important: Remember to add or update your terms and conditions with your no show and late cancellation policy.