You can use the default cancellation reasons in your diary to track and report cancellations in more detail. These reasons can also be customised to better suit your venue’s needs and selecting a reason can trigger automated actions to streamline your workflow.
Add a new cancellation reason
Follow the steps below to create a new cancellation reason:
Click Settings, then Cancellation Types.
Click Create New Reason.
Enter your cancellation description.
Select the booking types that apply to your reason.
Select a consequential action form the following:
Block Customer: This will automatically block the customer.
Appear in No Show Report: Bookings marked by this cancellation reason will appear on your no show report.
Display Online: You customers cancelling online will see this cancellation reason.
Click Save.
Disable your cancellation reason
Follow the steps below to disable a cancellation reason:
Click Settings, then Cancellation Types.
Click the green toggle
next to the reason you want to disable.Click Yes.
📌 Note: You can change the folder from the dropdown menu on the top left to view all, disabled or enabled reasons.
Create your cancellation reason report
Follow the steps below to create your cancellation reason report:
Click Reports, then Cancellation Report.
Click Cancellation Details from the top left.
Complete the following fields:
Venues: Select for what venue this report is.
Date Type: Select what date range you want to use.
Click Add Filter, then filter by Cancellation Reason.
Select your reason from the list.
Click Run Report.