ResPhone is designed to solve a common and costly problem in the hospitality industry: missed calls mean missed bookings. When a customer calls a restaurant and doesn’t get through, they often move on, taking their business elsewhere. ResPhone ensures that every call has the potential to convert into a confirmed reservation. Instead of reaching an answering machine, callers are guided through a seamless booking process directly from their phone. The reservation is instantly synced with your ResDiary, following all your existing rules and availability settings.
Activate your ResPhone
Follow the steps below to sign-up for ResPhone:
Complete the sign-up form with your diary details and select ResPhone.
We'll provide you with a unique ResPhone number matched to your area code.
Add this number to your website as your main reservation line.
Alternatively you can have your phone calls divert to your ResPhone after five rings.
Overview of ResPhone booking flow
Below is a list of steps that describe the customer journey with ResPhone:
Customer provides the party size.
Customer provides the reservation time.
ResPhone checks availability in your diary.
If yes, ResPhone repeats the booking details to the customer, then confirms the booking is made to the customer.
Customer receives an SMS confirmation, the booking is placed on ResDiary.
Customer can text their surname to add it on ResPhone.
If the customer does not text back the surname, the booking is still confirmed, but under the mobile number.
🤓 Tip: The booking will appear in brown under the ResPhone channel so you can easily report on it.
Limits on your ResPhone
Below is a list of limitations for ResPhone:
ResPhone follows all existing ResDiary availability rules.
Below is a list of common interactions for your booking requests:
Rule broke or limit exceed:
The call is diverted to your restaurant's direct line.
If unanswered, voicemail is sent via email as an MP3 file.
Time is unavailable: Nearest slot is offered.
Resphone does not support:
Promotions: Customer are advised to contact the venue.
Payments or card details: Requirements are ignored and booking proceeds as normal.
🤓 Tip: Make a test booking now by calling 0207 7686 713.