ResPhone is designed to solve a common and costly problem in the hospitality industry: missed calls mean missed bookings. When a customer calls a restaurant and doesn’t get through, they often move on, taking their business elsewhere. ResPhone ensures that every call has the potential to convert into a confirmed reservation. Instead of reaching an answering machine, callers are guided through a seamless booking process directly from their phone. The reservation is instantly synced with your ResDiary, following all your existing rules and availability settings.
⚠️ Important: Complete the sign-up form to add ResPhone to your diary.
Cost and setup
This section covers the general information about ResPhone pricing, setup and general functionalities:
ResPhone comes at the cost of £35 plus VAT per month per diary. The only other cost is for diverted calls, charged at standard rate by your phone line provider.
We've created guidance about the sign up process.
Even if your ResPhone number is advertised on your website or social media, customers may still call your regular number for general enquiries.
ResPhone operates on a separate number, therefore no special hardware or phone line is needed. You can:
Divert calls from your existing line to ResPhone.
Use it as a dedicated bookings line.
Booking experience and functionality
Below are key details about how ResPhone handles reservations, caller interactions, and message customisation:
You won't get overbooking as ResPhone follows your existing rules and yield management settings, just like online bookings.
Multiple customers can book through ResPhone at the same time, so busy lines won’t block bookings.
The restaurant name will be customised, however the automated message has been designed to be the optimal message for reservations service. It will say:
Welcome to venue name, then guide the customer through the booking process.