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Resolve sync failure on ResDiary Plus

You can find solutions for your sync failure error.

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Written by Fabio Fois
Updated over 3 weeks ago

ResDiary Plus is our native iPad application for restaurant managers, owners and hosts. Designed to sync directly to your ResDiary online reservation diary system this app helps the management of your restaurant services and allows you to make bookings in online or offline mode. Although you can make reservations while being on offline mode, this can sometimes cause issues when you attempt to resync with the online version. There's three main reason for sync failure:

  • Bookings overlapping.

  • A current booking on the table at the time you have tried to book.

  • Bookings that have a duration that will overlap.

Resolve sync failure

Follow the steps below to resolve your sync failure error:

  1. Click the Sync failure icon.

  2. Swipe the booking to the left.

  3. Click Edit or Delete booking.

  4. If you Edit find availability for the booking.

  5. Click Update.

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