ReviewFilter is a guest feedback platform that helps hospitality businesses collect feedback and increase positive online reviews. Through its integration with ResDiary, guest information is automatically sent to ReviewFilter after a completed dining experience, triggering the feedback journey. Satisfied guests are encouraged to leave reviews on platforms such as Google, TripAdvisor, and Yelp, while negative feedback is directed back to the venue giving you the opportunity to resolve concerns before a public review is posted.
đ Note: ReviewFilter is available to venues in the UK, Europe, and North America.
Monitor your reputation in ReviewFilter
Once guest feedback has been collected, ReviewFilter provides a dashboard to help you monitor satisfaction and review performance.
Performance metrics
Track the overall impact of your feedback programme:
Overall guest satisfaction scores.
Volume of feedback received.
Positive versus negative feedback trends.
Review conversion rates.
Performance by venue, department, or period, these are subject to your ReviewFilter configuration.
Feedback management
Stay on top of individual guest feedback:
Individual guest feedback submissions.
Negative feedback requiring follow-up.
Guest contact details where appropriate.
Historical feedback trends.
Actions taken to resolve guest concerns.
Online review performance
Understand the impact of your feedback programme on your online presence:
Reviews generated through the platform.
Review site performance across channels such as Google and TripAdvisor.
Review volume trends.
Reputation management insights.
Configuration and setup
Connect ReviewFilter to your ResDiary diary directly from the app marketplace. If you have access to your diary settings, follow our installation article steps to complete your configuration.
đNote: For support with this integration, contact our support team for ResDiary queries, or reach ReviewFilter directly via their website.