ResDiary offers two types of booking channels to help manage and track where reservations originate. Preset channels allow you to share availability through partnered third-party booking sites such as Itison or Afternoontea.co.uk. Private channels let you create custom booking routes for your venue or group, giving you greater control over promotions and member access. Both channel types provide key benefits, including identifying the source of bookings, directing availability to specific areas of your website, tracking conversions through reports, distributing exclusive offers, and supporting private member access.
Create your new channel
⚠️ Important: If you cannot access the manage booking channels section shown in the steps below, you'll need to check the menu items accessible from your user permissions.
You can create your new custom booking channels following the steps below:
Click Promote, then Manage Booking Channels.
Click Add.
Complete the following fields:
Name your channel, this will automatically complete the channel code.
Pick a colour to associate to the channel.
Click the Check
icon to save.
📌 Note: If you have multiple diaries under the same group then your custom channels will be shared across.
Use your custom channel
There are several features you can configure your channels on the diary. We have guides for each one, which you can find in the links below: