The online standby list allows guests to add themselves to waitlist when a time slot is fully booked. Availability is determined by yield management settings, close outs, and the days selected for online bookings. Once activated, the standby list appears in the diary, where entries can be managed, edited, or removed. Your guests can be manually notified when a table becomes available, with clear instructions to make a new reservation.
Set up your standby list by watching the video below or follow the steps provided.
Control your standby list availability
There are three main feature that control your standby list availability:
Yield Management: Only 50% of your maximum yield setting for each interval will be offered to your customers, for example if you accept ten covers per interval only five will be offered for standby.
Close outs: Standby will not appear if you have an active close out.
Online Settings: Only the days you accept online bookings will appear for standby.
â ď¸ Important: None of your other settings control standby list availability.
Enable your standby list
Follow the steps below to enable your standby list:
Click Settings, then Online Settings.
Enable allow customers to add themselves to standby list.
Click Save.
Add yourself to standby list
Before taking the final decision to enable this feature you can test the flow yourself.
Create your online standby request
Before moving forward ensure your standby list is enabled and that youâve at least one date and time when you can accept standby requests. Follow the steps below to create your online standby request:
Open your booking widget.
Navigate to your date and time, youâll see the clock
icon. Select the booking time marked by join standby list.
Click Next.
Insert your details and complete.
Check your email inbox for a standby request confirmation.
Create your standby request internally
Follow the steps below to create an internal standby list request:
From your main diary page, click Book.
Select date time and covers.
From the availability search click Standby List.
Select the time interval.
Complete the customer details.
Click Complete.
Check your email inbox for a standby request confirmation.
Manage your standby requests
You can locate your standby list 
icon from the top left of your diary main page.
Follow the steps below to manage your standby requests:
Click the Standby list
icon for the correct calendar date.You have several options:
Click the Edit
icon to add a comment on your request.Click the Check
icon to search for availability and create a reservation with the customerâs details.Click the Waitlist
icon to move the reservation to your daily waitlist. Click the No Show
icon to redirect it to your cancellation list. Click the Decline
icon to delete it.Click Notify Customer to send them an email with instructions on how to complete a booking if you have new availability.
Click Notify all customers to send them an email with instructions on how to complete a booking if you have new availability.