In service
Guides you might need during service.
By Fabio1 author34 articles
Bookings
Create, edit and manage your bookings.
Create your bookingYou can easily create your booking internally.
Edit your customer's bookingYou can easily amend your customer's booking details.
Cancel your customer’s bookingYou can easily cancel your bookings internally.
Manage your cancellation listYou can add or remove bookings from your daily cancellation list.
Confirm your customer’s bookingYou can confirm your customer’s attendance to their reservation.
Add customer details to your walk-inYou can add your customer details to your walk-in.
Increase booking size without table reassignmentYou can increase the size of a booking without changing the table.
Manage your standby listYou can allow your customers to sign up for standby list online.
Manage your waitlistYou can manage your walk-in queues using our internal waitlist function.
Locate bookings with our magic searchYou can easily locate reservations using our magic search tool.
Highlight your new bookingsYou can set up a bell icon to alert you of new reservations.
Book a whole area for your reservationYou can reserve the complete area for your booking.
Check your booking historyYou can easily check your booking actions and changes.
Repeat your customer’s bookingYou can easily repeat your customer’s reservation.
Create an internal booking reminderYou can add a reminder to your reservations internally.
Diary views
Learn about our different diary views.
Manage your different diary viewsChoose the best diary view for your team.
Manage your grid viewLearn all the features of your grid view.
Manage your grid view colour schemeYou can change the colour scheme of your bookings.
Manage your expected arrival listYou can identify your upcoming bookings with the arrival list.
Edit and view your running orderYou can use running order to manage your bookings.
Manage your table plan viewLearn more about your table plan view.
Additional tips
List of tips and features you can use.
Find your ResDiary IDLocate your diary ID as shown in this guide.
Add a customer to your databaseYou can manually register a customer to your database.
Prevent your booking from sending email and SMS confirmationYou can disable confirmation notification for one reservation.
Print your waiter slipsYou can print waiter slips to quickly access your booking details.
Troubleshoot your diary slow speedOptimise your diary speed if it’s acting unusual.
Disable pop-up blockers from your browserYou can disable pop-up blockers from most common browsers.
Use Dropbox URL to your function sheetYou can easily add your Dropbox URL to our function sheets.
Create a third party booking internallyWithin your diary we allow to create booking made for the diner on behalf of a third party.
Raise your ticketYou can open a request with our team.
Get help from our digital assistantYou can request help from our digital assistant within your diary.
Minimise or extend your diary viewYou can minimise the details on your diary main page.
Raise your feature suggestionYou can flag new features suggestion to our team.
APAC: Get help from our digital assistantYou can request help from our digital assistant within your diary.