Third-party PMS, Property Management System, integrations connect to ResDiary through a secure API. To establish this connection, the PMS provider requires API access to your diary. These integrations rely on ResDiary’s online availability, meaning any rules or restrictions applied to online bookings will also affect PMS availability searches and bookings. This includes:
Understanding these dependencies is essential for ensuring smooth integration and accurate availability for hotel guests.
Simplify bookings with PMS
PMS integrations are designed to streamline the booking process for hotels. They allow hotel reception staff to reserve tables for guests directly from the PMS system, without needing to log in to ResDiary. Here’s what happens behind the scenes:
API connection: The PMS communicates with ResDiary via API to check availability and create bookings.
Unique channel: Each PMS integration uses a dedicated channel in ResDiary called PMS. ResDiary support sets this up during integration.
Availability search: When reception staff search for tables in the PMS, the system queries ResDiary using the same rules as online bookings.
Booking creation: Confirmed bookings are automatically pushed into ResDiary and tagged with the PMS channel for easy tracking.
Promotions: If promotions should be available via PMS, they must be linked to the PMS channel in ResDiary:
Click Promote, then Promotions.
Click the Edit icon next to your promotion name.
Click Channels.
Enable your provider's PMS channel name.
Click Save.
PMS setup and management
The following details cover how to configure and manage PMS with ResDiary:
For a full list of our supported PMS options visit our website.
You can control what availability shows on your PMS channels versus your non resident channels by using channel restrictions and promotions.
PMS channels are set to ignore all payments.
We can suppress confirmation emails to be sent out to your hotel guests, but this isn't possible for reminders, cancellation or post dining emails sent automatically by ResDiary.
All PMS integrations support connecting multiple diaries to a single PMS account, except for Rezcontrol, which only allows one diary per account.
You can edit and cancel bookings directly from the PMS system, but your edit and cancel booking restrictions found on your online settings apply.
Troubleshoot your PMS issues with ResDiary
If your PMS is showing no availability, displaying different availability than ResDiary, or failing to sync bookings and promotions correctly, this section outlines the most common causes and how to resolve them.
PMS shows no availability
If you encounter an error that shows no availability, try the following solutions:
Ensure your diary is set to accept online bookings.
Remove any close out blocking availability for the correct date and time.
Review your online booking restrictions.
Adjust the covers allowed per timeslot on your service settings.
Availability in ResDiary differs from your PMS
PMS integrations rely on online availability, therefore you most likely have a setting or rule in your diary restricting availability for your PMS channel. Review the following settings to fix the problem:
Ensure you do not have an online close out preventing availability for the day you are trying to book on your PMS system.
Review your online booking restrictions.
Check your channel restrictions to ensure PMS follows your preferences.
Adjust the covers allowed per timeslot on your service settings.
PMS bookings don't appear in ResDiary
In case you do not see your PMS bookings appearing on your ResDiary system, then most likely an unexpected error has occurred, we suggest you to contact your PMS provider for further investigation.
Promotions don't show on your PMS
If your promotions do not appear on your PMS system, try the following solutions:
Edit and cancel bookings via PMS doesn't show on ResDiary
You can edit and cancel bookings directly from the PMS system, but your edit and cancel booking restrictions found on your online settings apply. In case your issue persists please reach out to your PMS provider's support team.
📌Note: For all issues related to the PMS integration and its system please reach out to your PMS provider's support team.