It's important to ensure your diary is set up to reflect how your venue operates day to day. This stage is all about fine tuning your configuration teaching your diary how you want bookings to be managed, tables to be allocated, and services to run.
Configure your table management
Your table setup directly impacts how bookings are allocated and how efficiently your venue operates. Use the guidance below to review your table management settings:
Use case | Name of the service |
I offer breakfast. | Breakfast. |
I offer lunch and on certain days of the week brunch. | Brunch/Lunch. |
I offer only lunch | Lunch. |
I offer only brunch. | Brunch. |
I offer afternoon tea. | Afternoon Tea. |
I offer an afterwork. | Afterwork. |
I offer both dinner and afterwork at the same time. | Afterwork/Dinner. |
I offer only dinner. | Dinner. |
Tables: Ensure you've created all your tables.
Table joins: Review your large table combinations.
Table rankings: Set what table you want to sell first.
Areas: Check if all your areas are online.
Manage your users
Ensure your team gets started by reading our training guide before you create an user for them. We highly recommend you create a dedicated user for each person that uses the system. This helps you track down who makes the changes and set their permissions.
Set offers and payments
Boost customer engagement and protect your revenue by setting up promotions and secure payment options. Use the guides below to highlight special events and implement policies that help reduce no shows and late cancellations:
Promotion: Inform your customers of special events and menus.
⚠️ Warning: Ensure you enable Accor F&B Website from your channel list when you create or edit your promotion. You can also upload pictures for your promotion on the image section, we suggest this to be in landscape.
Close your bookings
You can close your bookings for some or all areas in your venue, on specific days and time as needed by applying a close out. Those can be managed on specific days without affecting others, great for bank holidays or one off changes of your operating hours.
Get help
Whenever you need help, you can access numerous guides and videos on our customer hub. You can also contact [email protected] directly to reach out to our support team.